Right of withdrawal
Consumers have a fourteen-day withdrawal.
1. Right of withdrawal
You have the right to cancel your contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. In order to exercise your right of withdrawal, you must provide us (Alpine Dreams eU, Guldinweg 44/6, 8055 Graz, Austria, Tel .: +43 (0) 699 1254 4741, email: firstname.lastname@example.org) with a unique Inform the declaration (e.g. a letter sent by post or e-mail) about your decision to cancel this contract. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires. You can use the attached model withdrawal form, but this is not mandatory.
a) Custom-made products are excluded from return or exchange. For returns or cancellations of special items, 20% of the value of the goods are charged as re-storage and processing fees.
b) The right of withdrawal exists in principle, but does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed. This regulation affects our wellness and cosmetic products.
c) Consumers only have to pay compensation for impairment if this is due to handling of the goods that is not necessary for checking the quality, properties and function of the goods. This means that in the event of signs of wear, signs of wear or soiling of the returned goods, partial or full compensation to Alpine Dreams e.U. is payable.
2. Consequences of cancellation
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.
The return costs to Alpine Dreams e.U. in the event of withdrawal, the consumer has to bear.
End of revocation
3. Sample - withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
Alpine Dreams e.U.
Telephone: +43 (0) 699 1254 4741
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only for notification on paper)
(*) Delete where inapplicable.